Image of a Pizza

Terms and Conditions

Website and Applications Terms and Conditions of Sale

Welcome to the www.dominos.co.uk and www.dominos.ie website and mobile applications (together the "Websites and Apps"). This page (together with the documents referred to on it) tells you the terms and conditions on which independent Domino's Pizza franchisees (the "Domino's Franchisees") supply any of the products (the "Products") listed on the Websites and Apps and in store to you. Please read these terms and conditions carefully before ordering any Products from the Websites and Apps or a Domino's Pizza store (a "Store"). By accessing the Websites and Apps and placing an order, or by visiting a Store and placing an order, you agree to be bound by these terms and conditions and the Terms of Use policy set out in the Websites and Apps.

If you have any questions relating to these terms and conditions please contact comments@dominos.co.uk before you place an order.

If you do not accept these terms and condition please exit the Websites and Apps and do not place an order in a Store.

INFORMATION ABOUT THE DOMINO'S PIZZA BUSINESS

The Websites and Apps are operated by Domino's Pizza UK & Ireland Limited ("Domino's", "we", "our" and/or "us"). Domino's is registered in England and Wales under company number 2882515 with its registered office at 1 Thornbury, West Ashland, Milton Keynes, MK6 4BB. You can contact us at comments@dominos.co.uk or on  01908 580000.

As you may be aware, Domino's is a franchised business, where almost all of the Stores are owned and operated by independent Domino's Franchisees who make up the "Domino's Family" (and by this we mean Domino's and any subsidiaries or holding companies of Domino's and each and any subsidiary of any holding company of Domino's, together with the Domino's Franchisees). We operate the Websites and Apps on behalf of the Domino's Family.

Each Domino's Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own Store(s) and all compliance and other issues arising from any transactions with you and/or Products ordered by you from the Websites and Apps. This means that each Domino's Franchisee is solely liable for all products purchased at the Store.

Please note that we accept orders as agent on behalf of Domino's Franchisees. The resulting legal contract in relation to the purchase of Products is between you and the relevant Domino's Franchisee and is subject to these terms and conditions.

PRIVACY

We may transfer personal data that we collect from you via the Websites and Apps to third party data processors located in countries that are outside of the European Economic Area in connection with processing orders that are placed online. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom or Republic of Ireland (as appropriate), although our collection, storage and use of your personal data will continue to be governed by these terms and conditions and our Privacy Policy. By ordering from us you acknowledge that you agree to such transfer.

PURPOSE

The purpose of the Websites and Apps is to provide a simple and convenient service to our Domino's Pizza customer, linking them to their nearest Domino's Franchisee. Our interactive menus allow customers to build and submit orders at the click of a button.

SERVICE AVAILABILITY

Domino's offers a delivery service throughout the United Kingdom, the Republic of Ireland, the Isle of Man and the Channel Islands. Domino's is rapidly expanding and as we expand in to new territories and countries our delivery areas expand with us. Each Store has a prescribed delivery area. This is to ensure that the Products reach your door when they are at their best. If you live outside a prescribed delivery area, a message will appear on screen notifying you that ordering online will not be possible. This does not stop you buying the Products from your chosen Store, you will just have to phone your chosen Store, order directly from them and collect the order.

We do not accept orders from individuals to a country in which we do not have a Store. Store opening hours will vary depending on local trading conditions and the availability of late opening licences for local Domino's Franchisees. Please click on the "View all Stores" link on the Websites and Apps, then click on your chosen Store which will provide you with the opening hours of that Store.

YOUR STATUS

By placing an order through the Websites and Apps, you warrant that:

a.) you are legally capable of entering into binding contracts; and
b.) you are at least 18 years old.

OUR STATUS

We may provide links on the Websites and Apps to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that any products you purchase from third party sellers through the Websites and Apps, or from companies to whose website we have provided a link on the Websites and Apps, will be of satisfactory quality, and any such warranties are disclaimed by the Domino's Family absolutely. This disclaimer does not affect your statutory rights against the other third party seller.

Apple Inc. is not a sponsor of, nor is it responsible for, any promotional offers within the Domino's iPhone applications.

ORDERS VIA THE WEBSITES AND APPS AND IN STORE

After placing an online order via the Websites and Apps, you will be presented with a screen thanking you for your order and confirming your order has been received and accepted by the appropriate Domino's Franchisee (the "Confirmation Screen").

Regardless of whether you place an order via the Websites and Apps or in a Store, the contract will be between you and the Domino's Franchisee and will only be formed when you have been presented with the Confirmation Screen (online) or have paid for your goods (in a Store).

Where you have placed an order online, you should also receive a confirmation email. Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

All food preparation and deliveries are the sole responsibility of the Domino's Franchisee accepting the order whether that order is placed via the Websites and Apps or in a Store.

Domino's Franchisees provide a quality service, however Domino's accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from a Domino's Franchisee.

We do monitor the Domino's Franchisees very closely and it is of utmost importance to us that they comply with our brand standards and help us to maintain our high won reputation. If you do have any questions, comments, complaints or praise regarding the Products shown or ordered on the Website and Apps we would very much like to hear from you and you should direct all communication to both the Domino's Franchisee at your local Store and to us at comments@dominos.co.uk.

For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.

Minimum delivery spend may apply.

PRODUCTS

All Products are subject to availability whether purchased via our Websites and Apps or in a Store. In most cases, your local Domino's Franchisee will offer an alternative for any out-of-stock item.

We do not use nuts in our pizzas or side orders, however, some ingredients are produced in factories that handle nuts and some ice creams contain nuts. For full ingredient lists, nutritional and allergen information see www.takeafreshlook.co.uk which is our nutritional information website.

The Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. In this scenario, please telephone your chosen Store and inform your order-taker at the Store directly in full of your allergies.

Great care is taken in the preparation of all the Products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.

Most of our pizza bases are handmade to order with fresh dough. Although we try our hardest to be consistent at times the size of the bases can vary.

ALCOHOL

You must be 18 years or older to purchase alcohol.

By placing an order that contains alcohol you confirm that you are at least 18 years old.

Alcohol is available for purchase at select Stores only (participating stores).

Domino's and the Domino's Franchisees can only sell alcohol during their permitted licensing hours. The purchase of alcohol at participating stores is at all times subject to availability.

Domino's and Domino's Franchisees operate a Challenge 25 policy and will ask for proof of age if you are fortunate enough to look 25 years of age or younger. If Domino's or the Domino's Franchisees are in any doubt about the age of the person placing or collecting an order that contains alcohol, or the person receiving a delivery of alcohol, or if they have any concerns in relation to the proof of age document shown they reserve the right not to sell or deliver the alcohol and a full refund (if applicable) will be offered in relation to the alcohol purchased.

If you have ordered alcohol but cannot be at home for the delivery, it is your responsibility to ensure that a suitable person of 18 years or older is available to take receipt of the order.

Neither Domino's nor the Domino's Franchisees will sell or deliver alcohol to anyone whom they suspect of passing alcohol to under 18s.

Domino's and Domino's Franchisees endorse responsible drinking and do not offer incentives to customers to drink irresponsibly.

AVAILABILITY AND DELIVERY

Our goal is to provide the best pizza delivery service in the market which includes maintaining our excellent reputation for on-time delivery (i.e. delivering pizza at the time we quote). Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.

We will do our best to fulfil your order in accordance with the delivery date and time set out in the confirmation email or, if delivery is specified as asap, within a reasonable time from the time the confirmation email was sent taking into account the volume of orders and circumstances facing the Domino's Franchisee at the time.

We will inform you if we become aware of an unexpected delay. For a real time update of your order you can click on the Pizza Tracker link provided on the Confirmation Screen.

CANCELLATION

You have the right to cancel an order by telephoning the relevant Store up until either:

a.) in the case of any advance order (which is/are order(s) placed more than 1 day before a requested delivery date), up to 1 day before the order is due to be delivered; or
b.) in the case of same day orders and deliveries, within a reasonable time (usually just a matter of minutes) and, in any event, before any food has been used to start preparing the order.

Where an order is cancelled after food has been used to start preparing the order, the Domino's Franchisee may, at its sole discretion, classify this as a "Bad Order". Bad Orders will be charged to the customer and no refund will be due to the customer.

An order may be subsequently cancelled by a Domino's Franchisee, at its sole discretion, after you have been presented with the Confirmation Screen. Domino's and the Domino's Franchisee reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for cancelled orders made in accordance with these cancellation provisions. Any payment made prior to an order being cancelled by Domino's or a Domino's Franchisee, in accordance with the above, will usually be reimbursed using the same method originally used by you to pay for your purchase.

PRICE AND PAYMENT

The price of any Products will be as quoted on our Websites and Apps or as advertised in the Stores and may vary from time to time, except in cases of obvious error. Prices include VAT. Prices will vary between Stores.

Prices are liable to change at any time, but changes will not affect orders placed that you have already paid for (in a Store) or where you have already checked-out and been presented with the Confirmation Screen in an online order (unless, due to a technical error, you have been overcharged for some reason). Despite our best efforts, some of the Products listed on our Websites and Apps may be incorrectly priced (either due to human or technical error). The Store will normally verify prices as part of the order process and the Store's decision in relation to pricing is final and binding.

Payment for all Products can be by credit or debit card at the point of ordering or in cash at the point of collection. We accept payment via Maestro, Visa Delta, Visa and MasterCard. If you are placing an order from the Republic of Ireland we also accept payment via Laser. We will charge your credit or debit card at the point of order.

Should you choose to pay by credit or debit card via the Websites and Apps, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Domino's and is subsequently passed on by Domino's to the appropriate Domino's Franchisee. Where you pay for an order in Store, the Domino's Franchisee will be solely responsible for collecting payment from you.

OUR LIABILITY

If we and/or the Domino's Franchisee fail to comply with these terms and conditions we and/or the Domino's Franchisee are responsible for loss or damage you suffer that is a foreseeable result of our and/or the Domino's Franchisee's breach of these terms and conditions or our and/or the Domino's Franchisee's negligence, up to the amount of the purchase price paid by you for the Products you ordered. However, we and/or the Domino's Franchisee are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you purchased from the Websites and Apps.

We and the Domino's Franchisees only supply the Products for domestic, private and business use. You agree not to use any Product for any commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We, and/or the Domino's Franchisees (as appropriate), do not in any way exclude or limit our liability for:

a.) death or personal injury caused by our and/or the Domino's Franchisee's negligence;

b.) fraud or fraudulent misrepresentation;

c.) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

d.) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

e.) defective products under the Consumer Protection Act 1987.

TERMINATION

We reserve the right to decline a new registration, terminate your right to link to the Websites and Apps under these terms and conditions. If we consider there to be a risk of liability or loss to us or the Domino's Franchisees we may take any action deemed necessary to prevent such a liability or loss from occurring. A Domino's Franchisee may also, in certain circumstances, ask you not to return to its Store and/or place any further orders in or from its Store and we would typically respect the Domino's Franchisee's decision in this regard.

If we terminate your right to link to the Websites and Apps you must cease linking to the Websites and Apps immediately. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Websites and Apps, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Websites and Apps. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

EVENTS OUTSIDE OUR CONTROL

We and the Domino's Franchisees will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a "Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and the reasonable control of the Domino's Franchisees and includes in particular (without limitation) the following:

a.) strikes, lock-outs or other industrial action;

b.) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c.) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

d.) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e.) impossibility of the use of public or private telecommunications networks;

f.) the acts, decrees, legislation, regulations or restrictions of any government; or

g.) non-performance by suppliers or subcontractors.

WAIVER

If the Domino's Family fails, at any time during the term of a contract, to insist upon strict performance of any of your obligations under any contract or any of these terms and conditions, or if the Domino's Family fails to exercise any of the rights or remedies to which it is entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by the Domino's Family of any default shall not constitute a waiver of any subsequent default.

No waiver by the Domino's Family of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing (email correspondence will be permitted).

SEVERABILITY

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither party has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions. Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

Domino's has the right to revise and amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order Product(s) from a Domino's Franchisee, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

THIRD PARTY RIGHTS

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.